Technical Support Professional Cloud L2 Support

As a Technical Support Professional L2, I take on the responsibility of resolving issues that affect IBM client business, playing a crucial role in enhancing the overall client experience. My role involves leading the problem resolution process by analyzing and troubleshooting billing, account, and technical issues of varying complexity. I deploy solutions or workarounds to ensure client satisfaction and minimize business impact. Direct communication with clients, analyzing diagnostic information, troubleshooting, problem recreation, and deb... Read More