Worker Profile
summary
Skilled low voltage and AV Service Technician with 15 years of experience in low voltage, audio-visual, electrical, and IT infrastructure. Strong background in customer service, with experience in managing helpdesk teams and providing technical support to customers worldwide. Possesses a strong foundation in electrical systems, including AC/DC systems, electrical wiring, and use of a multimeter.
Authorized to work in the US for any employer
work.exp
- Jan, 2024 to Apr, 2024
Senior Field Service Technician
Senior field service technician responsible for the SF bay and Northern California territories.
Performed on site installation, service, and repair of theater technical equipment including projectors, servers, sound equipment(processors, amplifiers, and speakers),automation, lighting dimmers, digital signage, and screen masking.
Worked independently to solve complex technical issues with little to no documentation.
Responsible for the programming of DSP’s, automation controllers, lighting dimmers, and media servers.
I... Read More
Strong Technical Services
- Jul, 2016 to Oct, 2017
Senior Technical Support Representative
Senior technical support representative for Barco’s Media and Entertainment helpdesk.
Worked to develop processes and procedures to improve support and team efficiency.
Responsible for training new hires, including developing training material and technical documents for the team.
Ownership of escalated issues, from reported incident to resolution. Providing data to Product Base for review, and verifying issues are resolved.
Worked directly with customers on complex technical issues, to provide timely resolutions to e... Read More
- May, 2015 to Jul, 2016
Field Service Engineer And Technical Trainer
Field Service Engineer responsible for installation, support, and training of customers in North America.
Installation, service, and repair of digital cinema, LED, and image processing equipment in the field and within the Barco Repair Depot.
Acted as Tier2 support for customers in North America for escalated issues unable to be resolved by the help desk.
Technical product trainer for customers, 3rd party vendors, and team members on digital cinema and LED equipment.
Safe operation of power and hand tools, for complet... Read More
- Sep, 2013 to Jun, 2015
Service Engineer And Technical Trainer
Digital cinema service engineer providing phone, email, and on-site support to digital cinema customers in North America.
Technical trainer for digital cinema product training in North America.
Remote diagnosis of failed components, including PCBs and 12/24V components.
Troubleshooting of Windows Server 2003/2008 and Linux operating systems used for content management and storage. Management and repair of RAID arrays.
Remote troubleshooting of network firewalls and switches. Performed remote configuration of new/repla... Read More
Barco Inc
- Apr, 2023 to Dec, 2023
Field Systems Specialist
Support of field technicians and customers to troubleshoot and repair LED display systems and front end processing systems.
On-site installation and repair of LED displays and processing systems, networking hardware, Linux and Windows operating systems.
Diagnosis and replacement of failed PC and server components such as CPU's, GPU's, motherboards, video capture and Dante audio cards.
Creation and modification of JSON files using in product configuration.
Configuration of AWS and OpenVPN for product monitoring and sto... Read More
Ross Video
work.history
no.history.found
education
Rio Linda High School
High school diploma
Dec, 2003 - Nov, 2007
certifications
no.certificates.found
references
Steven Arneman
Director of Operations | ADB Companies LLC
Dennis Fox
National Director of Operations | Huntleigh USA
Walter Hernandez
Warehouse Operations Manager | TransPak