Worker Profile
summary
Accomplished administrative and customer service professional skilled in streamlining workflows, elevating client satisfaction, and supporting teams with reliable, professional effectiveness to enhance operational performance.
work.exp
- Dec, 2023 to Sep, 2025
National Accounts Customer Service Representative
Managed a diverse portfolio of 50+ national accounts, achieving a 95% satisfaction rate.
Coordinated cross-department communication to ensure timely and accurate service delivery.
Managed high-volume daily correspondence with precision and responsiveness.
Anticipated client needs and resolved issues proactively to enhance client retention.
Gfl Environmental
- Mar, 2014 to Oct, 2016
Procurement And Contracts Executive Assistant
Supported procurement operations and executive scheduling in a high-profile, fast-paced environment.
Created and maintained an electronic document system, reducing retrieval time by 30%.
Assisted in managing contracts, invoices, and vendor communications with accuracy and discretion.
Lincoln Center For The Performing Arts
- Mar, 2008 to Aug, 2012
Executive Administrative Assistant
Supported program operations and staffing initiatives in a fast-paced environment.
Managed recruitment logistics, event planning, and client follow-ups.
Strengthened company branding and communication through organized outreach efforts.
Db Grant Associates Inc
work.history
no.history.found
education
Ashford University
BA HR Management and Services
Dec, 2004 - Nov, 2006
Bronx Community College
Completed coursework toward Paralegal Studies
Dec, 2001 - Nov, 2004
Christopher Columbus High School
High School Diploma
Dec, 1997 - Nov, 2001
certifications
no.certificates.found
references
Danielle Aldrich
Chief Operating Officer | Aspen Square Management
Berl Hare
Operations Manager | Koontz-Wagner
Scott King
Chief Operating Officer | EA Sween Company