Worker Profile
summary
Experienced Master Plumber with over 18 years in the field, excelling in commercial and residential plumbing, sewer replacement, tankless installations, and hydronics. Accomplished service manager, operations manager, and plumbing company owner. Proven success in team leadership, restructuring, and achieving profitability in fast paced service departments , dispatched for profitability.
work.exp
- Jun, 2023 to Current
Plumbing Manager
Restructured team, shifted from home warranty to retail plumbing, adding sewer and drain cleaning.
Achieved profitability within 6 months through process improvement and team expansion.
Comfort First Heating And Cooling
- Jul, 2016 to Apr, 2020
Plumbing Service Manager
Oversee day‑to‑day operations of residential plumbing service teams
Dispatch and schedule technicians efficiently
Conduct ride‑along quality checks and ensure job completion standards
Provide technical guidance, training, and support to the team
Handle customer escalations and ensure customer satisfaction
Manage inventory, parts ordering, and service vehicle upkeep
Achieved $2 million months and increased revenue per tech by $2.8 million.
Increased gross margin from 29% to 52.5%.
Lion Home Service
- Nov, 2022 to May, 2023
Plumbing Manager
Motivated team for profitability, achieved record revenue during transition to the Wrench group.
Red Cap Plumbing And Air
work.history
no.history.found
education
Nccer
Master in Plumber
Aug, 1996 - May, 2000
certifications
OSHA 30
May, 2021 to Current
HVAC
Dec, 2023 to Current
EPA Universal Certification
Dec, 2023 to Current
CPR Certification
Dec, 2023 to Current
Master Plumber
Dec, 2023 to Current
references
Michael Flanagan
Chief Operating Officer | UPS
Jim Barber
Chief Operating Officer | UPS
Robert Caliendo
Vice President of Operations | UPS