Maintenance

Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard

Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement

Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, ... Read More

Customer Service Representative

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Upsells to customers as necessary

Maintenance Technician

Performing routine maintenance around the building such as fixing structural damage, for example, window, door or wall repair

Repairing broken or leaking plumbing to avoid water damage and restore full use of water fixtures

Working on damaged electrical wiring when a shortage or severed wire occurs

Applying preventative measures to the building to reduce the risk of future problems

Fixing potential safety hazards to avoid injuries

Painting the building when old paint has become faded or chipped