Worker Profile
summary
Seasoned professional offering over 15+ years’ experience, specializing in mission-critical / enterprise field / phone / R&D Lab support environments in mechanical, avionics, and electronics. A team leader trained in service and sales to resolve client concerns. Recognized for customer de-escalations, high Customer Satisfaction Index, process improvements, and large cost containment contributions worth hundreds of thousands of dollars.
work.exp
- Oct, 1999 to Mar, 2006
Response Center Engineer
Phone support on enterprise and mission-critical customer mass storage devices, including guiding field technicians.
Conference coordinator to upper management/customer escalations in compliance with critical down situations.
Saved hundreds of person-hours and thousands of dollars in customer data by preventing critical down situations by intercepting hardware failures with remote hardware diagnostics.
Streamlined team knowledge database in one-on-one meetings and webinars, achieving improved team sk... Read More
Hewlett-packard Company
- Jun, 2018 to Mar, 2019
Desktop/network Technician
Internal IT supporting Northrop Grumman desk and laptop repairs, diagnostics and renewals, BIOS, OS, updates, drivers, and allocating switch ports to cubicles and labs. One Badge and secure access. Shipping and receiving inventory plus general lab management. DELL Certified, 2018.
Northrop Grumman
- Sep, 2014 to Apr, 2016
Volunteer Tech
Assisted an organization with configuring PCs and networks plus food distribution for the homeless. I also helped veterans with PC skills and lessons.
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work.history
no.history.found
education
Mitchell High School
High School Diploma
Dec, 1994 - Nov, 1998
certifications
no.certificates.found
references
Frank Savarese
Operations Manager | EA Sween Company
Christopher McCollum
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Randy Anderson
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