Experienced Operations & HR Leader specializing in executive support and cross-functional strategy to drive business optimization in dynamic environments. Proven record in managing executive calendars, enhancing HR programs, and implementing data-driven insights for operational efficiencies. Successful in establishing trusted partnerships and facilitating organizational change while maintaining a focus on detail and deadlines.
Operations/hr Executive
Directed daily operations and managed HR responsibilities, including recruitment, onboarding, benefits administration, and compliance. Reduced time-to-hire by 25% through optimizing candidate workflows and modernizing ATS processes. Designed and maintained client renewal tracking dashboards, improving visibility and strategic forecasting. Partnered with underwriters on policy renewals, increasing retention rates through improved communication. Led implementation of CPQ tools for benefits configuration, ensuring accura... Read More
Administrative Assistant Iii
Provided high-level administrative support to District Managers, managing complex calendar management and executive travel arrangements. Coordinated internal and external meetings, ensuring timely execution of leadership priorities. Managed expense reports and supply procurement with strict adherence to policies. Acted as a point of contact for leadership by streamlining administrative workflows.
Lead Teller/teller
Managed daily teller operations ensuring efficient transaction processing and high customer satisfaction. Mentored team members in customer service and cash handling, contributing to branch performance.
Senior Administrative Assistant
Provided executive-level administrative support to C-suite leaders, managing complex calendars and meeting coordination. Assisted in a significant staff reorganization, maintaining executive communications and operational continuity. Created and managed dashboards tracking key metrics across mortgage lifecycle, enhancing operational transparency. Spearheaded improvements in travel and expense processes, improving compliance and reducing delays. Served as Workday Subject Matter Expert, training 20+ team members on pers... Read More
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Master of Business Administration
Dec, 2021 - Nov, 2023
Bachelor of Science
Dec, 2011 - Nov, 2014
SHRM
Dec, 2021 to CurrentOperations Manager | TransPak
Vice President of Operations | Reyes Holdings
Senior Project Manager | Reyes Holdings