Utilizes knowledge, skills, and electrical testing equipment to evaluate systems accurately for maintenance, warranty repairs, design, and other purposes; diagnoses and repairs solar and storage systems and electrical components
Provides training to service staff on system operation such as how to identify, resolve, and repair issues etc.
Completes quality assurance inspections, documents corrective actions, and ensures completion of corrective items within defined timelines
Submits service reports immediately following work order completion
Identifies solutions to resolve technical design problems, including electrical systems used during construction; collaborates closely with manufacturers and engineering team
Develops and uses knowledge of all roof types and the appropriate flashings and mounts to use on those roofs
Manages vehicle material stock and equipment inventory
Maintains compliance with all our Safety policies and practices
Customer Service and Dealer Relationships
Provides training to customers about service process, system usage, system operation, performance, and maintenance
Manages and resolves customer maintenance, service tasks and issues in a timely manner
Documents progress and other key communications to customers and our relevant employees using appropriate software
Develops positive and professional relationships with dealers, service-only providers, and channel partners within an assigned service area
Minimum Requirements
High School Diploma (or GED)
0-1+ years’ experience as an electrical technician, solar installer, or solar maintenance technician
Current, valid Driver’s license with acceptable Motor Vehicle Report
Proficient in speaking, reading and writing English
Working knowledge of the National Electric Code (NEC)
Current, active electrical license when required by the state, county, or jurisdiction of your residence to perform job responsibilities
Preferred Qualifications
OSHA 30 Certified
Formal apprenticeship and/or vocational training experience
1+ years’ experience in the solar electric industry