During major outage events, PSEG Long Island is required to conduct wellness checks on customers relying on electricity to power Life Support Equipment, as per the NYS Public Service Commission Order # 15-E-0689. The LSE storm response unit will first attempt to reach the LSE customer via phone call. If they are unable to make live contact with the customer via phone call, they will dispatch Liaisons to conduct in-person wellness visits.

The responsibilities of the Liaisons are outlined below.

ROLE DESCRIPTION:

LSE Outreach Liaisons will be required to:

• Make in-person wellness visits to affected LSE customers, not contacted via live calls. List provided by LSE dispatchers/analysts.
• Ensure all necessary information is provided to LSE customer including ETR, PSEG Contact number etc.
• Ensure all necessary information is obtained from LSE customer including outage, location and safety condition of LSE customer, verity contact numbers including secondary emergency contact.
• Report back to LSE Dispatcher/Analyst to ensure database is updated with wellness check details.
• Will need to use their own vehicle to travel from location to location

RESPONSIBILITIES:

A Customer List with name, address, phone #s and ETRs (when available) will be provided by the LSE dispatcher/Analyst 

• Drive to the location using the address on the List
• Knock on the door to attempt live contact with the customer.
• Declare yourself to the resident and clarify your intent e.g.: “Hello, PSEG Long Island has a resident at this location registered to be using life support equipment. I am here on behalf of PSEG Long Island to conduct a wellness check”
• Confirm status of power: On or Off
• Confirm if a generator is in use
• Provide ETR, if one is available on the Customer List
• Obtain the status of the LSE Customer:

o  Are they safe and well

o  Are they in the house, at a relative’s house etc.

• If the customer is relocating, or has relocated, obtain a phone number they can be reached at
• Verify if the available numbers on the Customer List are accurate and up to date
• If they advise they no longer need to be on the LSE list, have them complete a copy of the ECRI Removal letter (will be provided to you along with the Customer List).
• If there is a medical emergency, call 911 immediately
• Do not approach the home if there is a safety issue or you are uncomfortable in any way

After each visit is complete, call the number provided for the LSE dispatcher/Analyst on the Customer List document, with the following updates:

• Status of the Contact (contact successful or not)
• Location of LSE Customer (Are they in the house, at a relative’s house etc)
• Status of the outage (power on or off?)
• Is a generator in use (Y or N)?
• Was there is a medical emergency, did you call 911?
• If customer is relocating what is the phone number we can reach them at?
• If they advise the LSE designation is no longer needed, did you have them complete the ECRI Removal form?

Track Mileage for reimbursement

Practice Company safety practices and Covid protocols at all times